Customer Service Manager Careers

You love to diagnose and sort out customer issues. If happy customers make your day, consider a career as a Customer Service Manager. The first stepping-stone of this career path is getting hired as a Customer Service Representative.

Customer Service Representative

$33,480 average salary
3,486,150 jobs over 12 months
US Data

Customer Service Manager

$59,869 average salary
1,728,999 jobs over 12 months
Request Information Get Started

Is There a Demand for Service Managers?

CRMs dramatically improve customer retention and satisfaction scores, so businesses all over the globe are using CRMs for customer management. The demand for Customer Service Managers is rising rapidly as a result.

This guide will cover what skills are required by a Customer Service Manager and how you can learn them. We will also help you decide if this career is the right fit for you.

Top 15 emerging jobs 2020
Top 15 emerging jobs 2020

34%

increase in job postings on LinkedIn
Business.LinkedIn.com

What Will Your Day Look Like?

Entry-Level Customer Service Representative
Entry-Level Customer Service Representative
Entry-Level Customer Service Representative
Customer Service Manager
Customer Service Manager
Customer Service Manager
Handle open and pending cases from all channels in sequence of priority

Handle open and pending cases from all channels in sequence of priority

Update records, resolve cases, and collaborate with the internal team for updates

Update records, resolve cases, and collaborate with the internal team for updates

Refer to the knowledge base for answers to customer questions

Refer to the knowledge base for answers to customer questions

Escalate cases that you are not authorized to handle to your supervisor

Escalate cases that you are not authorized to handle to your supervisor

Inform the team of bugs and trends in customer complaints

Inform the team of bugs and trends in customer complaints

Take a look at your metrics and see which areas can be improved

Take a look at your metrics and see which areas can be improved

Check the service dashboard to track open, pending, and resolved case volumes

Check the service dashboard to track open, pending, and resolved case volumes

Track customer satisfaction and first contact resolution rates

Track customer satisfaction and first contact resolution rates

Handle escalated cases that customer service supervisors could not handle either

Handle escalated cases that customer service supervisors could not handle either

Discuss new strategies, product bugs, upgrades, and policy updates with the team

Discuss new strategies, product bugs, upgrades, and policy updates with the team

Review trends and patterns to determine if changes need to be made in business processes to reduce customer issues

Review trends and patterns to determine if changes need to be made in business processes to reduce customer issues

Create strategies for improving customer service metrics

Create strategies for improving customer service metrics

Do you want to know more about the job duties of a Customer Service Manager?

Do you want to know more about the job duties of a Customer Service Manager?

Customer Service Manager
Click the button for a short overview.

How to Become a Customer Service Manager

Great news! Most popular CRMs have intuitive user interfaces, so you simply need to learn how to best utilize the available tools. In a short while and by following 4 easy steps, you can enhance your resumé and start earning more.
Choose CRM to learn
Choose CRM
to learn
Learn the Customer Service skills
Learn the Customer
Service skills
Practice through hands-on exercises
Practice through
hands-on exercises
Find career resources for Customer Service jobs
Find career resources
for Customer Service jobs

General Skills Needed

Some of the general skills you need to get hired as a Customer Service Manager have been listed here: Learn the rest with CRMBase.
Written and Verbal Communications
Written and Verbal Communications
Interpersonal
Interpersonal 
Problem-Solving
Problem-Solving
Analytical
Analytical
Patience
Patience
Empathy
Empathy
Time Management
Time Management
Organizational
Organizational

Specialized Skills Needed

In addition to the general skills, you will need some technical skills. Worried about these? We have you covered.
CRM Service
Cloud
Customer
Service
Case
Management
Scheduling
Feedback
Management

Top Customer Service Certifications

Getting certified not only makes you stand out from among all the other candidates, but it can also bump your salary by 15%-46%. Here are some of the most popular Customer Service certifications. Choose one and start learning.
Salesforce Service Cloud Consultant
Salesforce Service Cloud Consultant
Dynamics 365 Sales Functional Consultant Associate
Dynamics 365 Sales Functional Consultant Associate
Dynamics 365 Fundamentals Customer Engagement Apps
Dynamics 365 Fundamentals Customer Engagement Apps
Dynamics 365 Fundamentals
Dynamics 365 Fundamentals

What Other Career Paths Can You Pursue?

Learning CRM business skills opens numerous career paths for you.

Sales Manager

The company closers, Sales Managers are great at communicating with people and building relationships.

Marketing Manager

Marketing Managers create great omnichannel experiences for customers and generate new leads for the business.
You can also specialize in Finance, Operations, Supply Chain, and much more once you learn how to use the CRM as a business user.

Why Should You Choose CRMBase?

Learn In-Demand CRM Skills
Learn In-Demand CRM Skills

Acquire CRM skills that lead to high-paying jobs at your own pace or with the help of an instructor.

Learn In-Demand CRM Skills
Role-Guided Learning

Train to excel in your chosen profession, with CRMBase support for a lucrative career trajectory.

Gamified and Practice-Based
Gamified and Practice-Based

Practice what you learn on the CRM platform and learn in a fun way with quizzes and practice exams.