CRM Administrator Careers

You love finding ways to improve processes and troubleshoot problems. You want a role in which you train others, ensure productivity, and create reports and dashboards. Does that ring a bell? Look into becoming a CRM Administrator.

Earning Potential

Earning Potential

$100,108 average salary
US Data
Job Prospects

Job Prospects

371,084 jobs over 12 months
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Is There a Demand for CRM Admins?

The widespread use of CRMs has created an ever-increasing demand for CRM Admins all over the world. As a result, the CRM Admin career path pays well and is relatively secure.
This guide will cover what skills are required by a CRM Admin and how you can learn them. We will also help you decide if this career is the right fit for you.
Is There a Demand for CRM Admins?

90%

of companies with more than 10 employees use a CRM
GrandViewResearch.com

A Day in the Life of a CRM Admin

Entry-Level CRM Admin
Entry-Level CRM Admin
Entry-Level CRM Admin
Senior CRM Admin
Senior CRM Admin
Senior CRM Admin
Review your pending tasks to see which ones are the most important. The Customer Service team needs help in prioritizing cases

Review your pending tasks to see which ones are the most important. The Customer Service team needs help in prioritizing cases

Talk to the Customer Service team to see what they need and get their feedback on the CRM

Talk to the Customer Service team to see what they need and get their feedback on the CRM

Develop a strategy to customize the CRM to streamline the Customer Service process

Develop a strategy to customize the CRM to streamline the Customer Service process

Discuss the plan with the CRM Technical Architect and get her buy-in

Discuss the plan with the CRM Technical Architect and get her buy-in

Design custom dashboards and reports for the Customer Service team and review their performance

Design custom dashboards and reports for the Customer Service team and review their performance

Review business processes to see which ones can be automated. Note these down for tomorrow

Review business processes to see which ones can be automated. Note these down for tomorrow

Meet with the Operations Manager to discuss inefficiencies causing bottlenecks in production

Meet with the Operations Manager to discuss inefficiencies causing bottlenecks in production

Create dynamic dashboards to help the Operations team keep track of inventory and demand

Create dynamic dashboards to help the Operations team keep track of inventory and demand

 Configure forecasting to help the Operations team forecast the level of production required

Configure forecasting to help the Operations team forecast the level of production required

Plan new workflow rules to automate some repetitive tasks

Plan new workflow rules to automate some repetitive tasks

Design new approval processes and formula fields for the automated process

Design new approval processes and formula fields for the automated process

Put the finishing touches to your plan so you can discuss it with the team tomorrow

Put the finishing touches to your plan so you can discuss it with the team tomorrow

Do you want to know more about the job duties of a CRM Admin?

Do you want to know more about the job duties of a CRM Admin?

CRM Admin Lesson
Click the button for a short overview.

How to Become a CRM Admin

The level of effort required varies according to the CRM you choose to learn, but the career path for a complete novice is a four-step process:
Choose CRM to learn
Choose CRM
to learn
Learn the CRM Admin skills
Learn the CRM
Admin skills
Practice with exercises and complete practice exams
Practice with exercises
and complete practice exams
Find career resources for CRM Admin jobs
Find career resources
for CRM Admin jobs

General Skills Needed

CRM Admins need these general skills to wow recruiters. If you are lacking a few of them, don’t worry, CRMBase will help you fill the gaps.
Written and Verbal Communications
Written and Verbal Communications
Relationship Building
Relationship Building
Diagnostic
Diagnostic
Problem-Solving
Problem-Solving
Business Analysis
Business Analysis
Project Management
Project Management
User Training
User Training

Specialized Skills Needed

A CRM Admin needs to take care of some specialized tasks calling for specific skills. Learn the technical skills needed for the CRM of your choice with CRMBase.
CRM
Platform
CRM
Implementation
CRM
Customization
Data
Management
Process
Automation
Permissions
Management
System
Configuration

Kickstart Your Career with CRMBase

Please choose another category to refine your search.
Bootcamp

No-Code Salesforce Bootcamp

Learn Salesforce through a NO CODE bootcamp that trains you remotely with job-ready skills for Salesforce careers paying $93,000+. Prepare for Salesforce Admin, Advanced Admin, and App Builder certifications in 12 weeks of part-time classes and pay nothing until you get hired.

Time:
Avg Salary: $93,075
Course Type: Online Instructor-Led
Number of Jobs: 212,108
Time:
Avg Salary: $93,075
Course Type: Online Instructor-Led
Number of Jobs: 212,108

Top CRM Admin Certifications

Getting certified not only makes you stand out from among all the other candidates, but it can also bump your salary by 15%-46%. Here are some of the most popular CRM Admin certifications. Choose the one for the CRM most used in your city and start learning.
Salesforce Admin
Salesforce Admin
Salesforce Advanced Admin
Salesforce Advanced Admin
Salesforce Platform App Builder
Salesforce Platform App Builder
Power Platform App Maker Associate
Power Platform App Maker Associate
Microsoft Functional Consultant Associate
Microsoft Functional Consultant Associate
Adobe Experience Cloud Admin
Adobe Experience Cloud Admin

What Other Career Paths Can You Pursue?

Learning CRM Admin skills opens numerous career paths for you.

CRM Business Solutions Analyst

The problem-solvers in an organization, mapping ways to resolve issues by analyzing data and collaborating with stakeholders.

CRM Consultant

CRM Consultants help clients adapt CRMs to their businesses and make ongoing improvements.

Why Should You Choose CRMBase?

Learn In-Demand CRM Skills
Learn In-Demand CRM Skills

Acquire CRM skills that lead to high-paying jobs at your own pace or with the help of an instructor.

Role-Guided Learning
Role-Guided Learning

Train to excel in your chosen profession, with CRMBase support for a lucrative career trajectory.

Gamified and Practice-Based
Gamified and Practice-Based

Practice what you learn on the CRM platform and learn in a fun way with quizzes and practice exams.