Adobe Experience Cloud has many different products or tools to improve the customer experience journey.
This table gives you a brief overview of each product and the next section shows how they relate to each other.
Category |
Product |
Usage |
Insights and Audiences |
Adobe Analytics |
Collect and analyze online and offline data for a 360⁰ view of the customer journey. |
Adobe Audience Manager |
Manage the different segments or audiences of the customer base, using its deeper insights to create better-focused new segments. |
|
Adobe Journey Analytics |
Display customer interactions on all channels in one interface that is updated in real-time. |
|
Adobe Customer Data Platform |
Create real-time customer profiles from all the data gathered, which update as soon as there are new interactions of the customer with the company. |
|
Content and Journeys |
Adobe Experience Manager (AEM) |
Uses Adobe content management system along with their digital asset management to quickly create and deliver creative assets. |
Adobe Journey Orchestration |
Orchestrate each customer’s journey by defining situations that trigger different automated responses, personalizing the customer’s experience. |
|
Channels and Engagement |
Adobe Campaign |
Create and deploy marketing campaigns for all possible channels. Use their AI tools to ensure that the customer sees the right message at the most suitable time. |
Marketo Engage - Adobe |
Nurture all leads automatically, focus on more important customer accounts, and automate marketing. |
|
Commerce and Conversion |
Adobe Advertising Cloud |
Design impactful advertisements for all channels on one platform, whether it is search marketing, display ads, TV advertisement, or offline marketing. |
Magento Commerce - Adobe |
Manage all websites, brands, vendors, and audiences on one platform, taking care of order management, shopping experience, and fulfillment. |
|
Optimization and Scale |
Adobe Target |
Automatically test and optimize customer experiences on the website, mobile apps, and single-page apps using advanced AI technology. |
Adobe Intelligent Services |
Predict customer behavior before creating strategies and then measure the return from each interaction to optimize your strategies for better returns. |